Hiring a Housecleaner:
3 Essential Tips
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House-Cleaner Hiring: 3 Essential Tips. Be careful you don't get taken to the cleaners by a company with a spotty track record.
1 Ask questions.
-- What is - and isn't - included in your basic cleaning service?
-- What training do your employees have?
-- Do you have references I may call?
-- Are your employees bonded?
-- Do you have a copy of your proof of liability insurance for my files?
-- May I see a list of your cleaning procedures and products?
-- Will you use cleaning products that are less toxic to kids, pets and so on?
-- Will you be paying for the supplies?
-- Will you give me a written cost estimate?
-- What are the names of the employees who will be coming to my home?
-- Do I need to be home when they arrive and while they are working?
-- Will the same person or team clean my apartment or home each each week or month?
-- If I give you a house key, what safe-guards do you follow to restrict its use?
-- What is your cancellation policy?
-- When do you expect payment?
-- What happens if I'm not satisfied?
-- What procedures do I follow if filing a claim for missing or damaged property?
2 Before the Cleaner Arrives.
-- Put away any delicate, breakable objects and tuck any valuables safely out of sight of the house-cleaner.
-- Put clutter away. If you're paying hourly, why should you pay the cleaner to move your things?
3 After the Job is Done.
-- Inspect the work within 24 hours.
-- If you have any complaints or questions, convey them to the company or individual immediately.
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